Subpoena Policy

Subpoena Policy

PyroGraphics Subpoena Policy

PyroGraphics's Privacy Policy prohibits the release of customer or account information without express permission from the customer, except when required by law, to conform to the edicts of the law, or to comply with legal process properly served on or one of its affiliates.

If you seek the identity or account information of a customer in connection with a civil or criminal legal matter, you must fax, mail, or serve PyroGraphics with a valid subpoena. For criminal matters, you must be a member of the law enforcement community.

Submission of Subpoenas

PyroGraphics is headquartered in Quincy, Illinois and all subpoenas should be served at that location or mailed to:

Compliance Department
PO Box 5036,
Quincy, IL

Alternatively, the subpoena can be faxed to:

(217) 224-1113
Attn: Compliance Department

Policies Regarding E-mail will not produce the content of e-mail, as the Electronic Communications Privacy Act, 18 U.S.C. ยง2701 et seq., prohibits an electronic communications service provider from producing the contents of electronic communications, even pursuant to subpoena or court order, except in limited circumstances.'s e-mail servers do not retain deleted or sent e-mail.

PyroGraphics reserves the right to request a copy of the complaint and any supporting documentation that demonstrates how the e-mail address is related to the pending litigation and the underlying subpoena.

Terms Specific to Civil Subpoenas:

Notice to Customer and Response Time

Upon the receipt of a valid civil subpoena, PyroGraphics will promptly notify the customer whose information is sought via e-mail or U.S. mail. If the circumstances do not amount to an emergency, PyroGraphics will not immediately produce the customer information sought by the subpoena and will provide the customer an opportunity to move to quash the subpoena in court. PyroGraphics reserves the right to charge an administration fee to the customer by charging the Payment Method the customer has on file with PyroGraphics.

Fees for Subpoena Compliance

PyroGraphics will charge the person or entity submitting the civil subpoena for costs associated with subpoena compliance. Payment must be made within fifteen (15) days from the date of receipt of the PyroGraphics invoice. Checks should be made out to PyroGraphics.

PyroGraphics's subpoena compliance costs are as follows:

  • Research - $95.00/hour
  • Federal Express - Cost as Billed
  • Copies - $.25/page